Coordinator, Donor Care

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Position Overview

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Job Description


SickKids Foundation leads the fight for The Hospital for Sick Children (SickKids), one of the world’s foremost paediatric health-care institutions. Founded in 1972, SickKids Foundation is the largest charitable funder of child health research, learning and care in Canada. As a national charity, SickKids Foundation also invests in national and international initiatives to benefit children in Canada and around the world. Philanthropy is a critical source of funding for SickKids.

SickKids Foundation is committed to creating an inclusive culture where expressing your authentic self is celebrated. This includes embedding diversity and inclusion in our policies, practices, and behaviours, to build skills, knowledge and awareness of diversity and inclusion across the Foundation and with our external partners. The Foundation is committed to fostering a safe, accessible, and positive working environment.

For further information on SickKids Foundation’s commitment to Diversity & Inclusion click here to read our Diversity & Inclusion Policy and Commitment statement.

Thanks to our donors, in the fiscal year that ended March 31, 2021, SickKids Foundation raised $170 million in child health research, learning and care. We’re winning, because every day we continue to fight, and we’re committed to attracting to our team other passionate individuals who will contribute to our goal of making every kid a healthy kid. It is within this context that SickKids Foundation welcomes applications for the role of Coordinator, Donor Care.

POSITION STATUS: Casual Contract, Coordinator

AVAILABLE: Immediately


The Coordinator will primarily support and cultivate the development, stewardship and engagement of donors for the Direct and Digital Marketing Team, while also assisting with donor phone and on-line inquiries for the Foundation. In addition, the Coordinator will provide support to the Foundation in line with internal business practices, processes, quality guidelines and departmental reporting measurements. This position reports to the Manager, Donor Care.

The Coordinator will perform these responsibilities while ensuring integration to our core values for employees and volunteers, in order to support the achievement of organizational goals and objectives to further our mission and vision

Required Skills:

Respond to phone and email inquiries about the Hospital for Sick Children and SickKids Foundation in a manner which supports the Foundation’s mission;
Support Direct and Digital Marketing and Foundation team initiatives as requested while following business practices and policies;
Provide professional ‘‘first contact’’ with donors by providing exemplary donor service;
Maintain donor relationships through donor care and stewardship activities;
Perform outbound calls for up-sell/cross-sell and further donor engagement opportunities;
Retain/upgrade/educate donors following best practices to help achieve revenue goals of DDM and the Foundation;
Handle all Foundation-related inquiries;
Update CRM (referred to as KYDs) and relevant databases/tools;
Be responsible to meet individual and team key performance indicators as set by the business inclusive of, but not limited to, daily call/email, save retention and quality targets;
Keep the Manager aware of any concerns that may impact the team or donor satisfaction; and
Perform other duties as assigned.


While we know that for any job posting no one candidate will possess the qualifications being sought in equal measure, below is an outline of the qualifications we believe are important for a candidate to bring to the position or for the successful candidate to develop while in the role:

Someone with a minimum of 2 years customer service, sales/save and call centre experience;
Proficient in computer skills, including Microsoft Office (Outlook, Word, Excel);
Someone with superior communication, verbal and written skills;
Able to demonstrate a high level of critical thinking with the ability to connect the donor to the organization in an impactful, meaningful way;
Resourceful, strategic, service oriented, excellent time management;
Someone with superior interpersonal skills with the ability to understand the importance of fundraising and stewardship;
Able to work independently, with a ‘‘go-getter attitude and initiative;
Able to work collaboratively with teams and others in the organization;
Results-oriented with proven ability to meet goals/exceed goals;
Able to build new relationships with prospects, donors and volunteers;
Flexible, adjusting to new tactics and strategies as they emerge;
Organized with meticulous attention to detail; and
Someone with impeccable attendance, punctuality and reliability, which are a must.
A post secondary education is considered an asset;
Knowledge of working with Not-for-Profit environment an asset;
Working with relationship databases is considered an asset.
We’re looking for a passionate individual who is interested in moving the dial and making a difference. We are an environment that looks to attract hardworking and committed people, people who are looking to challenge themselves and grow with a globally recognized brand that continues to change the world. If this describes you, consider joining our team. We look forward to reviewing your application.

HOURS:  9:00 am to 6:00 pm, Monday to Friday (1-5 days a week, 3-6 hours shifts). A casual employee has no defined work schedule, no guarantee of hours worked, and is scheduled and/or called, as necessary. The incumbent has the choice to elect to work when requested..

DATE POSTED: June 24, 2022

AVAILABLE TO: Internal and External Candidates

DEADLINE: July 8, 2022

Please apply on-line by visiting our website:

SickKids Foundation is committed to its people and the talents, capabilities, and perspectives they bring to our mission. We live that commitment by being open and accessible to all, by valuing and respecting every individual, and by equally supporting every employee. As an organization proud to have joined the BlackNorth Initiative’s CEO pledge, we uphold our commitment by inviting and encouraging individuals from diverse lived experiences from Black, Indigenous, communities of colour, people with disabilities, 2SLBTQIA+ community and all candidates who may contribute to the further diversification of the Foundation’s community.

Candidates who require accommodation during the recruitment process should contact the Human Resources Department at:

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